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How bobette Handles Your Personal Data

Your privacy matters to us, and we want you to know exactly how your data moves through our platform. This policy covers what we collect when you open an account, how we use it, and the choices you have at any point — including…

Account data protectionDANA, OVO, GoPay payment dataYour rights and accessCookie and device trackingData retention policy
bobette How bobette Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply consistent data protection practices across every part of the platform — from how cookies track your session to how long we keep your account records after closure. Here is a clear breakdown of the four areas that matter most to you.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

Your account is protected by password hashing and optional OTP verification on login. We never store your DANA, OVO, or GoPay credentials — only the transaction reference issued by the wallet provider.

Data Retention and Deletion

We retain account data for as long as your account is active and for a period after closure as required by applicable financial and compliance obligations. You may request deletion of non-essential data at any time.

Requesting Changes to Your Data

You have the right to review, correct, or request removal of your personal data. Submit a request via live chat or email with your account details and we will respond within a reasonable timeframe.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about your personal data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach us through any of the channels below and include your registered account email so we can locate your record quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. A support agent will handle your privacy query and confirm your identity before accessing any account data.

Email Support

Send your data request or privacy concern to our support email. Include your registered account address so we can verify and respond to the right record.

Account Help Centre

Log into your account and navigate to the Help section. You can submit a privacy or data access request directly from your profile settings page.

Common Questions About Your Privacy on bobette

These are the questions we hear most often about data, account privacy, and your rights as a user. Each answer reflects how we actually operate — no vague gestures, just the concrete steps involved.

We collect your name, email, phone number, and payment method details. When you use DANA, OVO, or GoPay, we record the transaction reference only — not your wallet PIN or login credentials.

Yes. Contact us via live chat or email with your registered account address. We will verify your identity and send a data summary within a reasonable period as required by applicable obligations.

We share data only with payment processors like DANA, OVO, and GoPay gateways, fraud detection services, and infrastructure providers. All are bound by data agreements. We do not sell your data.

We retain records for a period after account closure to meet financial compliance requirements. Non-essential data can be deleted on request. We will confirm exactly what is held when you ask.

Session cookies keep you logged in during your visit. Analytics cookies help us see which parts of the lobby are used most. You can adjust or block cookies in your browser settings without losing account access.

Use live chat or our support email immediately. Include your account email and a brief description of the concern. Our team will prioritise the review and respond with next steps as quickly as possible.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.